• Introduction
• Data Capture
• Customer Survey
• Mailing Offers
• Affiliate Mailing
• Viral eMails
• Glossary

• Revolution
• New Media Age
• Datamonitor
• Gartner Group
• Ovum Research
• NUA
• Forrester
• Cyberatlas
• Zenith Media
• Jupiter MMX

Sunday, 18-May-2008 01:42:43 BST

How satisfied are your customers ?

Surveys are an important and powerful tool when you want to know exactly what your customers or prospects are thinking. They help you make decisions about your products, services and business overall. In the old adage it's far cheaper to retain and up sell to an existing customer than gain an entirely new one.

We simplify the process of gauging your customers' satisfaction in each key area of your business, after all, an otherwise excellent business may be let down by an 'always engaged' telephone line, or the fact that your products are 20% cheaper at a brand new outlet!

We have effective email surveys designed using grounded theory or if you have your own survey just supply us with your questions and we'll capture your responses 'real-time' and give you reports and raw data so you can start making smarter marketing decisions immediately !

You can correlate timelined data to sales conversions to identify operational areas of your business to improve or areas flagged up for further research.

Wouldn't you like to know ?

	Your customers perceived value of your products, servicing and finance.
	Alternative suppliers considered by your customers.
	Telephone enquiry satisfaction.
	Salesperson satisfaction.
	Geographical market capture.
	Overall shopping experience.
	Propensity to buy further.
	Capture customers who wish to be notified of forthcoming offers via …….inexpensive email
	Customers, who read and responded, opened then deleted or bounced …….email back.

A win win email to your customer !